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Customer reviews of Romsey Car Centre

At Romsey Car Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Romsey Car Centre

Romsey Car Centre
5
4.9

Based on 108 customer reviews

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  • 5

    Doing business with Romsey Cars.

    By Chris H on 25 April 2019 | Verified purchase

    All very friendly and professional, couldn't be helpfully,a pleasure doing business with them,Would through recommend them.

    Reply from Romsey Car Centre on 17/05/19

    Thank Chris it was lovely to do business with you and help with your plate transfer. All the team at RCC !


  • 5

    Happy customer

    By Jennifer P on 23 April 2019 | Verified purchase

    I had been looking for a car for a few weeks. I didn’t exactly know what I wanted but was looking for something small and practical. I had been to several garages and I have to say Romsey Car Centre was by far the best. The salesman was brilliant from start to finish. Not once did I feel I was being forced into making a purchase. It made things so much better for me to have the time to think over what I wanted. End result is I have a quirky (and ideal) new car and would definitely recommend these guys to anyone looking for a new car.

    Reply from Romsey Car Centre on 17/05/19

    Hi Jenny.. Thank you for saying that we are the best garage you have been to. We do thing differently here and make the buying process as easy as we can for our customers. We are always here to help should you have any questions or advice. All the best from Jason and the team at RCC


  • 5

    A great company to deal with.

    By Ross W on 21 April 2019 | Verified purchase

    So I had my car written off and was in a rush to find another one, a quick glance on autotrader turned up a lovely Mercedes c class which suited me down to the ground, one quick phone call to Romsey car centre and a small deposit paid secured the car which I was happy about as it wouldn’t of hung around at the price it was at! Arrived for a test drive and spoke to a very helpful and polite guy in the office who pointed me in the right direction I found the car and was greeted by the manager, the car was clean, tidy and very well presented, we proceeded on the test drive which was perfect, conversation was easy and the chap I dealt with was very knowledgable about sports cars which I have a love for. The deal was done there and then. I was messed around with my payment from the other guys insurance company which meant I was a week late paying but this was not an issue, they taxed it with me while I was there which was great help aswell. All in all a great company to deal with. 5 stars.

    Reply from Romsey Car Centre on 17/05/19

    HI Ross that's a fantastic review you have given us it was nice chatting to you and yes i love my old 90s sports cars. Hope you are still enjoying the Merc coupe it is a nice example. Hopefully see you again one day when its time to upgrade.. Many thanks Jason and all the team !!


  • 5

    Fiat 500 purchase

    By Georgina K on 18 April 2019 | Verified purchase

    Bought a fiat 500, did a part ex and finance all was set up really smoothly and quickly. Very helpful, polite staff. A positive experience.

    Reply from Romsey Car Centre on 19/04/19

    Thank you Georgina.. Its a pleasure to deal with you. Jimmy and Jason.


  • 5

    Excellent service

    By Antoinette W on 01 April 2019 | Verified purchase

    Very professional service and extremely helpful. Would highly recommend this dealer and Jason whom we dealt with in the purchase of our car. So far no problems with our car and very happy.

    Reply from Romsey Car Centre on 19/04/19

    Hi Antoinette.. Glad you are happy with your car and the service we offer.. Im only a phone call away if you need anything and look forward to hopefully doing business with you again one day. All the best jason


  • 5

    After sales care was above and beyond

    By Carl M on 12 March 2019 | Verified purchase

    I have already reviewed Romsey Car Centre for their excellent sales service and this is a follow on for their after sales care. When we broke down in the Highlands of Scotland the team went above and beyond anything I have had from either new or second hand car sales. The team worked tirelessly to find a garage which could repair the fault during our holiday and get us back on the road. Initially all the local garages within 100 miles could not look at our car for 2 weeks. However the team managed to find a garage who had the expertise and the time to carry out the repair under the warranty they provided when we bought the car. The team arranged directly with the garage for the repair and payment under warranty. Their professionalism and tenacity allowed us to enjoy our holiday and get us back home on time. The team were in contact every day with updates and had a genuine concern and desire to fix the problem. The after sales service and warranty was exceptional and highly recommended.

    Reply from Romsey Car Centre on 19/04/19

    HI Carl.. It was lovely to meet you too a bit unfortunate about the teething problem but as you know i strive to sort out faults and arrange all the logistics on repairs where ever they might occur. Please don't hesitate to call me should you need to at anytime. All the best Jason


  • 5

    Great service

    By Aimee W on 04 March 2019 | Verified purchase

    Very easy service and helpful staff. I was given the keys to have a look round the car without anybody looking over my shoulder. I put down a £100 deposit and picked up the car a few days later. Hassle free and refreshing to not be given the generic sales pitch you get from other places. Car is great, well priced and in really good condition. MOT advisories were fixed before purchase and I have been driving it the last few weeks without issue and love the cat even more. Comes with 3 month warranty as standard, even on a 10 year old car and so gives extra peace of mind that it is a reliable company.

    Reply from Romsey Car Centre on 19/04/19

    Thanks for you kind words Aimee, hope your enjoying your new car and have a happy Easter ! All the team at RCC


  • 5

    A great experience

    By Michael O on 26 February 2019 | Verified purchase

    Great to deal with - no pressure, just very helpful and very accommodating.

    Reply from Romsey Car Centre on 08/03/19

    Thank you for your honest review.. All the team at RCC


  • 5

    Customer service great

    By Verity P on 25 February 2019 | Verified purchase

    We bought a car from Romsey Car Sales which did develop a fault very quickly after purchase. The staff were very quick to resolve the problem, taking the car back having the fault investigated immediately. They were great at keeping us updated and provided a vehicle to get us around in the mean time. Although it would have been preferable for any faults to be found before purchase, enevitably things can be missed and/or become apparent after sale. We were really pleased with how this was handled and would purchase a car from this dealer again.

    Reply from Romsey Car Centre on 26/02/19

    Thank you for your kind words and being patient we always strive to be the best we can and pride ourselves on our customer service and relaxed approach to make people feel comfortable. Kind regards Jason and all the team !


  • 5

    Pleasure to do business with, very satisfied

    By Carl B on 25 February 2019 | Verified purchase

    Experience of buying car here was really great. No pressure and no rush. Following a test drive they were happy to give me as much time to inspect the vehicle and discuss the sale. The team were very accommodating and made you feel like a valued customer. Great communication whilst they prepared the vehicle ready for handover. We did use our vehicle as a trade in and the price that was given was very fair and competitive. So far the post sales support and service has been as good as the sales experience. I would certainly recommend and would definitely go back next time we needed another car.

    Reply from Romsey Car Centre on 25/02/19

    Thank you for you kind review it was a pleasure to deal with you and looking forward to dealing with you again in the future. All the team at RCC !!