Customer reviews of Romsey Car Centre

By Mark S on 14 October 2019 | Verified purchase

Recently bought a vehicle from Romsey car centre, Jimmy the salesman was very professional and helpful throughout the sale, I felt extremely comfortable and at no point under pressure to purchase the vehicle excellent customer service and I would highly recommend to anyone looking to purchase a quality used car

Reply from Romsey Car Centre on 21/10/19

Thank you Mark for the wonderful review. We hope to see again in the future and glad your enjoying your new car. Kind regards Jimmy and the RCC Team

By Wendy H on 14 October 2019 | Verified purchase

Great customer service and after service care. would highly recommend as now bought 2 cars from them

Reply from Romsey Car Centre on 21/10/19

Thanks for the kind words Wendy. It was a pleasure dealing with you. Best regards the RCC Team

By Lucie R on 13 October 2019 | Verified purchase

I had a few issues with my car. However they were fantastic at sorting it out, customer service exemplary.

Reply from Romsey Car Centre on 21/10/19

Thanks Lucie for those kind words. Glad we could help you out and hope to see you again in the future.

By Cheyne H on 13 October 2019 | Verified purchase

Very professional very pleased with service I have got 2 cars from the

Reply from Romsey Car Centre on 21/10/19

Thanks for the lovely review Cheyne. Always has been a pleasure dealing with you. Best regards the RCC Team

By catalina R on 12 October 2019 | Verified purchase

The purchase went very smoothly, the staff were very friendly and went the extra mile to make this process easy and less complicated.

Reply from Romsey Car Centre on 21/10/19

Thank you so much for the review Catalina and was a pleasure meeting you and hope to see you again. Kind regards Jimmy and the RCC Team

By Callum S on 11 October 2019 | Verified purchase

I purchased a car from Romsey car centre around 7 months ago and had a problem with it, when I discovered this I called them and they told me to come down with the car and they sorted the issue while lending me a courtesy car free of charge. Cannot recommend this company anymore for customer service. Thanks again lads

Reply from Romsey Car Centre on 21/10/19

Thanks Callum for the kind words. We really take a huge amount of pride in our after care services and glad your happy. Best wishes from the RCC Team

By Malcolm O on 11 October 2019 | Verified purchase

nice non pressure sales staff very honest and open ,provided all the paperwork with the vehicle and gave me time to sit through and read in my time prices on most vehicles well below parkers guide

Reply from Romsey Car Centre on 21/10/19

Dear Malcolm. Thanks for taking the time to give us a shining review. It really means alot. Thanks again from everyone at Romsey Car Centre

By Jonathan T on 11 October 2019 | Verified purchase

No pressure made whilst looking round the vehicles. Very helpful team, easy to deal with. Great selection of vehicles

Reply from Romsey Car Centre on 21/10/19

Thanks for the wonderful review Jonathan and hope your enjoying your new car. Best regards The RCC Team

By Suzette B on 29 September 2019 | Verified purchase

On the 1st of December 2018, nearly 7 months pregnant with twins, I purchased what I hoped to be a reliable family car (Vauxhall Zafira) from Romsey Car Centre (Budds Lane Industrial Estate). Little did I know that my £2500 hard earned money would only get me 2066 miles and less than 6 months driving/8 months owning (had a caesarean so couldn’t drive for 6 weeks). That is £1.21 per mile! £417 pounds per month I was able to drive it or £312.50 per month I had it before it needed a new engine. They don’t care at all and have pretty much said tough and won’t do anything. Avoid at all costs!

Reply from Romsey Car Centre on 13/10/19

As a family run business that has been trading for over 25 years, together with my team we are deeply saddened by this review, as it is incredibly unfair, unjust and upsetting. Our favourable and positive reviews reflect our first class customer service, and for these reviews we are extremely grateful and proud. We have written to you various times requesting information regarding your allegation, you have ignored our questions, you have just bombarded us with threats with the media. You have informed us that the garage had produced a report, this is not the case, they did a free quick inspection, and no report has been issued. You informed us that the garage called us to discuss this issue, this, as confirmed by the garage is untrue; they had never spoken or tried to contact myself or any of my staff, we have spoken to the garage in question, and they confirmed all the above.

By John M on 19 September 2019 | Verified purchase

Good friendly and efficient team. Would definitely do business with them again. Tea or coffee making facilities would have been good but that was the only negative.

Reply from Romsey Car Centre on 11/10/19

Hi John.. Sorry for not having a tea or coffee making facilities but i hope your enjoying your new car. many thanks