Customer reviews of Romsey Car Centre

By Joseph D on 15 August 2018 | Verified purchase

Courteous staff, helpful, no faffing about, and the car provided is superb. Would highly recommend. J Davies

Reply from Romsey Car Centre on 15/10/18

Thanks Joe !!

By Margret C on 10 August 2018 | Verified purchase

Very Polite, and helpful. No pressure selling which was nice and relaxed.

Reply from Romsey Car Centre on 15/10/18

Hi Margret hope you enjoyed the last part of the summer in your stunning BMW 1 series convertible. Regards Jason and Jimmy

By David P on 31 July 2018 | Verified purchase

I saw a car advertised on here being sold by Romsey Car Centre. I rang up and spoke to the manager and later that day test drove the car. Whilst I fell in love with the car it was going to be my wives car and she was not able to test drive till the weekend. Jason agreed to hold a refundable deposit and keep the car for us. We returned as planned on the Saturday and after another test drive purchased the car. Their customer service was great and friendly. I would highly recommend this car dealership and will use them again in the future should I need another car.

Reply from Romsey Car Centre on 15/10/18

HI David thank you for your kind words and hope everything got sorted out in the end we appreciate your patients and understanding Jason and Jimmy

By Derek M on 30 July 2018 | Verified purchase

Excellent service, very helpful did all the paper work made things so much easier.

Reply from Romsey Car Centre on 15/10/18

Thanks Derek !

By Richard M on 25 July 2018 | Verified purchase

fair and honest....... better than many used car dealers

Reply from Romsey Car Centre on 15/10/18

HI Richard we certainly do or best to stand out from the rest of the dealers... Hope your still enjoying your car. Jason and the team

By Andrew H on 24 July 2018 | Verified purchase

Friendly and helpful staff . They were very patient and professional. Thanks

Reply from Romsey Car Centre on 15/10/18

Thank you Andy

By Gary G on 18 July 2018 | Verified purchase

I arrived and was left to look at the car i was interested in. The salesman came out after 10 minutes or so and answered all my questions and offered me a test drive. I was very pleased with the whole experience and didnt feel awkward or uncomfortable at any point. I would certainly recommend Romsey Car Centre to get yourself a new car.....Thank you

Reply from Romsey Car Centre on 16/10/18

Thank you Gary it was lovely to deal with you. The RCC team

By Steven P on 15 July 2018 | Verified purchase

Horrid garage to buy a used car from. Brought a Ford Mondeo from Romsey Car Centre at the start of June, test drives the car no problems... Got the car home in the first week lots of problems including ; Tyre pressure warning light comes on the dash every time you turn the key, Engine management light would flash up lots of times when driving, Fluid from the windscreen washer bottle would just leak over the drive, and smoke coming from the engine bay when driving, seeing I am a 2 hours drive away I offered to get the car fixed at a local garage and Romsey Car Centre would pay for the work, for them it was too expensive and refused to repair it, So I returned the car for a full refund .. Would never deal with them again....

Reply from Romsey Car Centre on 16/07/18

Dear Mr Padfield We are sorry to hear your experience with us wasn't satisfactory. Further to your review we feel your comments are extremely unfair. After you brought these problems to our attention we gave you the option to return the car to us whilst we fixed them with a loan car provided. No quotes were given to us from your local garage so saying we refused to repair it due to cost is completely untrue. We did in fact contact your local garage who initially couldn't find a fault and needed further investigation in which we offered to pay for. After this they point blank refused to deal with you. Having discussed these problems we did the right gesture and gave you a full refund as any good garage would do. Thanks for your feedback despite most of it being far from the truth.

By Thomas D on 15 July 2018 | Verified purchase

Excellent service, really helpful and got me the best deal they could find!

Reply from Romsey Car Centre on 30/11/18

Thank you Thomas

By Justine L on 01 July 2018 | Verified purchase

We received a professional and courteous service. We had cause to use the warranty shortly after purchasing our car and the after care we received was excellent. Have already recommended to friends and we are very pleased with the car.

Reply from Romsey Car Centre on 22/01/19

Thank you Justine.. We would like to have your business again in the future. All the best from the RCC team !