Customer reviews of Romsey Car Centre

By Carl M on 12 March 2019 | Verified purchase

I have already reviewed Romsey Car Centre for their excellent sales service and this is a follow on for their after sales care. When we broke down in the Highlands of Scotland the team went above and beyond anything I have had from either new or second hand car sales. The team worked tirelessly to find a garage which could repair the fault during our holiday and get us back on the road. Initially all the local garages within 100 miles could not look at our car for 2 weeks. However the team managed to find a garage who had the expertise and the time to carry out the repair under the warranty they provided when we bought the car. The team arranged directly with the garage for the repair and payment under warranty. Their professionalism and tenacity allowed us to enjoy our holiday and get us back home on time. The team were in contact every day with updates and had a genuine concern and desire to fix the problem. The after sales service and warranty was exceptional and highly recommended.

Reply from Romsey Car Centre on 19/04/19

HI Carl.. It was lovely to meet you too a bit unfortunate about the teething problem but as you know i strive to sort out faults and arrange all the logistics on repairs where ever they might occur. Please don't hesitate to call me should you need to at anytime. All the best Jason

By Aimee W on 04 March 2019 | Verified purchase

Very easy service and helpful staff. I was given the keys to have a look round the car without anybody looking over my shoulder. I put down a £100 deposit and picked up the car a few days later. Hassle free and refreshing to not be given the generic sales pitch you get from other places. Car is great, well priced and in really good condition. MOT advisories were fixed before purchase and I have been driving it the last few weeks without issue and love the cat even more. Comes with 3 month warranty as standard, even on a 10 year old car and so gives extra peace of mind that it is a reliable company.

Reply from Romsey Car Centre on 19/04/19

Thanks for you kind words Aimee, hope your enjoying your new car and have a happy Easter ! All the team at RCC

By Michael O on 26 February 2019 | Verified purchase

Great to deal with - no pressure, just very helpful and very accommodating.

Reply from Romsey Car Centre on 08/03/19

Thank you for your honest review.. All the team at RCC

By Verity P on 25 February 2019 | Verified purchase

We bought a car from Romsey Car Sales which did develop a fault very quickly after purchase. The staff were very quick to resolve the problem, taking the car back having the fault investigated immediately. They were great at keeping us updated and provided a vehicle to get us around in the mean time. Although it would have been preferable for any faults to be found before purchase, enevitably things can be missed and/or become apparent after sale. We were really pleased with how this was handled and would purchase a car from this dealer again.

Reply from Romsey Car Centre on 26/02/19

Thank you for your kind words and being patient we always strive to be the best we can and pride ourselves on our customer service and relaxed approach to make people feel comfortable. Kind regards Jason and all the team !

By Carl B on 25 February 2019 | Verified purchase

Experience of buying car here was really great. No pressure and no rush. Following a test drive they were happy to give me as much time to inspect the vehicle and discuss the sale. The team were very accommodating and made you feel like a valued customer. Great communication whilst they prepared the vehicle ready for handover. We did use our vehicle as a trade in and the price that was given was very fair and competitive. So far the post sales support and service has been as good as the sales experience. I would certainly recommend and would definitely go back next time we needed another car.

Reply from Romsey Car Centre on 25/02/19

Thank you for you kind review it was a pleasure to deal with you and looking forward to dealing with you again in the future. All the team at RCC !!

By Richard W on 24 February 2019 | Verified purchase

Very professional, helpful and straightforward. I recommend using Romsey for a secondhand car purchase

Reply from Romsey Car Centre on 25/02/19

Thank you for leaving a nice review.. Looking forward to seeing you again one day All the team at RCC

By Stuart C on 24 February 2019 | Verified purchase

Sold me a dangerous car but managed to get a full refund after trying to fix it.

Reply from Romsey Car Centre on 10/03/19

We do not sell "Dangerous" cars. It was fully road legal but had a turbo boost fault we could not rectify in the time scale give so we gave the customer a full refund. We find the comment very hurtful and misleading to potential customers reading these reviews and not a fair representation of our business and level of customer service.

By Yvonne L on 24 February 2019 | Verified purchase

We brought my wife a 65 plate Corsa. We have a couple of teething issues as you’d expect, But this was resolved this with the minimum of fuss. A very nice friendly atmosphere, with a good choice of cars.

Reply from Romsey Car Centre on 25/02/19

Thanks Yvonne.. Glad we managed to over come the issue with minimum fuss and local to where you live. Kind Regards Jason and all the team !

By zoe M on 23 February 2019 | Verified purchase

Very helpful and friendly service. Purchased a lovely car and the process was very easy and straight forward. No pushy salesman left alone to take as much time as I wanted to view the vehicle and ponder over my decision! Would definitely go back here highly recommend.

Reply from Romsey Car Centre on 24/02/19

Thank you Zoe it was lovely to meet you all. Hope to deal with you again one day and enjoy your new car ! All the best Jason

By Patricia B on 19 February 2019 | Verified purchase

Good customer relation and friendly service. Very professional and would recommend.

Reply from Romsey Car Centre on 24/02/19

Thank you for your kind words and enjoy your new car.. Jimmy