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Customer reviews of Romsey Car Centre

At Romsey Car Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Romsey Car Centre

Romsey Car Centre

Based on 290 customer reviews

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  • 5

    Avoid at all costs!

    By Suzette B on 29 September 2019 | Verified purchase

    On the 1st of December 2018, nearly 7 months pregnant with twins, I purchased what I hoped to be a reliable family car (Vauxhall Zafira) from Romsey Car Centre (Budds Lane Industrial Estate). Little did I know that my £2500 hard earned money would only get me 2066 miles and less than 6 months driving/8 months owning (had a caesarean so couldn’t drive for 6 weeks). That is £1.21 per mile! £417 pounds per month I was able to drive it or £312.50 per month I had it before it needed a new engine. They don’t care at all and have pretty much said tough and won’t do anything. Avoid at all costs!

    Reply from Romsey Car Centre on 13/10/19

    As a family run business that has been trading for over 25 years, together with my team we are deeply saddened by this review, as it is incredibly unfair, unjust and upsetting. Our favourable and positive reviews reflect our first class customer service, and for these reviews we are extremely grateful and proud. We have written to you various times requesting information regarding your allegation, you have ignored our questions, you have just bombarded us with threats with the media. You have informed us that the garage had produced a report, this is not the case, they did a free quick inspection, and no report has been issued. You informed us that the garage called us to discuss this issue, this, as confirmed by the garage is untrue; they had never spoken or tried to contact myself or any of my staff, we have spoken to the garage in question, and they confirmed all the above.

  • 5

    Good experience

    By John M on 19 September 2019 | Verified purchase

    Good friendly and efficient team. Would definitely do business with them again. Tea or coffee making facilities would have been good but that was the only negative.

    Reply from Romsey Car Centre on 11/10/19

    Hi John.. Sorry for not having a tea or coffee making facilities but i hope your enjoying your new car. many thanks

  • 5

    Love my new car 😍

    By Miguel C on 09 September 2019 | Verified purchase

    Applied for car finance and chose Romsey car centre to buy my new car, they have lovely cars and excellent customer service, only took 1 day to have my car, thank you.

    Reply from Romsey Car Centre on 11/10/19

    Thank you for your business and kind words.. All the best from the team at RCC

  • 5

    Car purchase

    By Joseph M on 05 September 2019 | Verified purchase

    Purchased Honda CR-V from Romsey car centre, they where very helpful and did not feel like been pressured into buying car. Dealt with any questions and where very knowledgeable. Had issue with brakes after buying car phoned them and without any hassle took car back and sorted issue whilst waited. Very worthwell to pay visit as they have good range of cars to look at.

  • 5

    Romsey Car Centre

    By Mark S on 01 September 2019 | Verified purchase

    Excellent service, they even went to the Post Office to get my car taxed as the website was down.

  • 5

    Would Recommend.

    By David E on 29 August 2019 | Verified purchase

    Very good. No pressure selling. No bull. Very fair. Helpful. Recommended.

  • 5

    Fabulous experience and would recommend

    By Darren H on 27 August 2019 | Verified purchase

    So impressed we bought two cars the same day!!! The sales man could not have been better, quickly rectifying a small issue

  • 5

    Hard-working, honest and very helpful

    By Emma H on 18 August 2019 | Verified purchase

    Brilliant, ended up with my first choice of car! Very helpful staff very keen to help out best they can. I had a few problems with how to go about actually getting the car I wanted, without them I would still be clueless. They solved it for me and I resulted with the perfect outcome.

  • 5

    Professional garage

    By Andy H on 14 August 2019 | Verified purchase

    Very helpful and professional would definitely recommend this garage The salesman made buying a car very easy

  • 5

    Friendly, reliable, professional service.

    By Rachel D on 06 August 2019 | Verified purchase

    Great experience - friendly staff, made the process of buying a second hand car easy. I had been through a nightmare with a previous second hand car from another dealer that had a fault (and ended in months of battles with the finance company and ombudsman) so was very wary of where I would get my next car. They were professional , friendly, and helpful, with no pushy selling. They were very helpful in talking to finance companies to explain my situation to them and made sure everything was organised for me. I have had my Honda CR-V for a few months now (I put off writing a review until I was sure the car was working!!) and I am delighted with it. Thank you to all the team the team. I am sure we will do business again with you soon.