Customer reviews of Romsey Car Centre

By richard B on 30 September 2020 | Verified purchase

We bought a Peugeot 207 from Romsey Car Centre and were very pleased with the price, the service and the condition of the car. It developed a fault which turned out to need a new EGR valve. My son who is using the car took it to a garage for repair and the garage went ahead with the repair before the Warrantee company had agreed with the work. You could have refused to pay for this and insisted we argued with the warrantee company with no guaranteed results. Instead you took the responsibility and risk yourselves and paid for us. I am extremely grateful to you for this. It was an honourable move and will certainly encourage me to buy another car from you should we need to. Your after sales service has been exemplary. Thanks you.

Reply from Romsey Car Centre on 02/10/20

HI Richard.. Thank you for the nice truthful review. This is why i deal with all our warranty work although it's set up with Autoprotect i control every case personally because I know how difficult all warrantee companies can be to get work agreed and paid out to garages. Hope your son enjoys his 208 and hopefully deal with you all again one day. Kind regards Jason

By Rosemary W on 28 September 2020 | Verified purchase

Bought the car I was looking for at a good price staff are friendly knowledgeable and helpful

Reply from Romsey Car Centre on 02/10/20

Thanks, Rose ! Enjoy your new car. Kind regards all the team at RCC

By Keiron F on 26 September 2020 | Verified purchase

Right car for the right price. Unfortunately caused damage to the car whilst trying to fix a problem themselves rather than sending it to a professional. That said, no pressure and happy to help in other areas. Bit disappointed that I now have to get it fixed elsewhere, for my own peace of mind.

Reply from Romsey Car Centre on 27/09/20

HI Keiron thanks for the review but as i said before the small dent and scratch was always there before I replaced your high level brake light but you didn't notice it when you originally purchased the CRV so it was at a good will gesture I offered to pull the dent out but in regard to the 1 cm scratch I couldn't do much more that offer to lightly touch it in but you refused. Sorry you feel this way but nice to meet you both all the same. Kind regards Jason.

By Oliver C on 23 September 2020 | Verified purchase

Brilliant customer service & a excellent garage with a variety of car choices. This was the second car our family have brought from Romsey Car Centre. Would highly recommend to anybody. Thanks for my new Honda Civic!

Reply from Romsey Car Centre on 02/10/20

Thanks, Oliver.. Nice to see it's the second car you have brought from us. We always have a large selection of different vehicles so hopefully see you again one day when it's time for a change. Regards Jason

By james W on 14 September 2020 | Verified purchase

Brilliant customer service, very friendly car centre and don’t rush you into making decisions would definitely recommend.

Reply from Romsey Car Centre on 15/09/20

Thanks James.. Good to see you all again and congratulations on your new addition to the family

By Hannah B on 12 September 2020 | Verified purchase

The staff were very helpful and made sure the car was in very good condition to be collected, all staff were very friendly. The car itself was incredibly tidy and I would definitely recommend Romsey Car Centre to anyone looking for a used car.

Reply from Romsey Car Centre on 15/09/20

Thanks Hannah. Its was a pleasure to meet you both and have a good chat. Enjoy your new car and maybe see you again some day

By John B on 08 September 2020 | Verified purchase

Looking for a car for my father to replace his ford escort. The team we’re very helpful and patient, they gladly answered all questions asked and supplied a great motor. Very pleased with the service provided.

Reply from Romsey Car Centre on 15/09/20

HI john.. Glad you're all happy with the Fabia. It was lovely to deal with your family. Kind regards Jason

By Nick G on 07 September 2020 | Verified purchase

They were very helpful as I changed my mind to which vehicle I originally intended to purchase, he said just make the choice which is right for you.

Reply from Romsey Car Centre on 15/09/20

Hi Nick. At the end of the day its always up to the customer which car they feel more comfortable in that's why we allow them plenty of time to look around and test drive cars on their own. Regards Jason

By Courtney D on 07 September 2020 | Verified purchase

The staff at Romsey car sales were absolutely fantastic from the day I went up to look at the car to the minute I went to pick it up, I couldn’t fault them at all

Reply from Romsey Car Centre on 15/09/20

Thanks, Courtney.. Glad you enjoyed dealing with us and good luck in passing your test. Hopefully see you again one day when it's time to buy another car. All the best and good luck ! Jason

By Rosemary T on 21 August 2020 | Verified purchase

We were very well looked after by the helpful and efficient team. They dealt excellently with the changing of personalised number plates and all the documentation. We would definitely recommend them and have already done so.

Reply from Romsey Car Centre on 15/09/20

Thanks, Rosie. hope your enjoying your new jazz as much as your old one and I'm sure it will last you even longer. Regards Jason